Terms of service

These terms are the agreement between you and Vexelia LLC, 8 the Green, Ste B, Dover, DE 19901, USA (Delaware file number 10183713), for the Vexelia service. "We" is Vexelia LLC. "You" is the person or organisation that opens the account. By creating an account or using the service you accept these terms. If you accept for an organisation, you confirm you may bind it.

1. The service

Vexelia sells KVM virtual servers, with disks, snapshots, backups, networks and apps, managed from a panel and an API. Game server hosting is described in the docs but is not on sale. Some features are marked in the docs as built but not yet open. You may use only what is on sale to you. We make no uptime commitment: the service is provided as it is, and we try to keep it running.

2. Your account

• Give accurate details, keep your sign-in and API tokens secret, and tell us if you think they were misused.
• You are responsible for what happens under your account, tokens and servers, and for what is on them.
• An organisation's owners decide who else can act for it. We act on instructions from anyone the panel lets act for the organisation.

3. Payment

• Services are prepaid for a period. Prices are shown before you order and exclude tax where tax applies. Account credit is used before your card.
• A price change reaches an existing server at its next renewal. We give at least 30 days' notice of a rise.
• If a renewal is not paid we stop the server, and we delete it and its data on the schedule in the billing docs. Deletion is never sooner than 30 days after the due date. You are emailed first.
• You are responsible for chargebacks and disputes you cause. While a card dispute is open, the affected service is on hold.

4. Cancelling and refunds

You can cancel a server at the end of its paid period. The refund policy says what is refunded.

5. Acceptable use

You must follow the acceptable use policy.

6. Your data

You own what you put on your servers. You decide what to back up and you should test restores: backups and snapshots are tools, not a guarantee. Where we handle personal data on your behalf, the data processing terms apply. How we handle your account data is in the privacy notice.

7. Suspension and ending

• We may restrict or stop a service that breaks the acceptable use policy, puts others at risk, or that we are legally required to stop. Where we can, we tell you first and give you time to fix it. We may act first when the risk is urgent.
• We may close an account for serious or repeated breach. Prepaid time on a service we stop for your breach is not refunded.
• You can close your account at any time; see data export and deletion.

8. Liability

We are not liable for indirect or consequential loss, lost profit or lost data, to the extent the law allows. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing here limits liability that cannot be limited by law.

9. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Courts in Delaware have jurisdiction. If you are a consumer with mandatory rights under the law of the place you live, those rights stay.

10. Changes and contact

We may change these terms. For a change that makes your position worse we email the account's owners at least 30 days before it applies; if you do not accept it, you can cancel before then. Contact: support@vexelia.com.